FAQs

ORDER

Do prices displayed on the website include taxes?
Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax  (where applicable) will be calculated on the total value of merchandise, as well as shipping charges, and will be displayed on your Order Summary page.

Can I cancel/modify my order once it has been submitted?
Yes, please email us at info@muslimah-collection.com

How can I track my order?
Once your order has been shipped, you will receive an email with your tracking and shipping information. 

My tracking says delivered but I have yet to receive my order.
Please allow up to 5-7 business days from your order's delivery date before contacting us for an investigation. You may also contact the carrier to investigate further.

Are shipping fees refundable?
All shipping costs, including returns costs are non-refundable.

 

SHIP TO STORE


Please note that “Ship to Store” is available.To find out if you can enjoy free shipping to your local store, proceed with your order and select the “Ship to store” delivery option at checkout.

How much does it cost to ship my order to a store?
“Ship to Store” is free!

Can I select to ship certain items in a store and have others shipped to another location?
Unfortunately,, no at the moment, you can only select one shipping option for your order.

When will I know when my order is ready to be picked up?
You will get an email once your order is ready to be picked up. It takes between 5-7 business days for a store to receive your order. Please note that during high volume periods, it might take longer to process and ship your order. So please be patient, it's coming!

What are the business hours for store pickup?
Weekdays 10:00AM-7:00PM. Weekends 10:00AM-6:00PM

How much time do I have to pick up my order?
You have 10 days to pick up your order from the moment you receive the "Ready for pickup" email. If you do not pick up your order within those 10 days, the store will return the merchandise, you will no longer be able to claim your order.

EXCHANGES AND RETURNS

How long do I have to make an exchange or return?

Most regular-priced and sale merchandise can be returned within 20 days.
*Please note that we do not accept returns or exchanges on CLEARANCE items, earrings, fragrance, and beauty products, or any other product marked "final sale". Exceptions may be made if the merchandise was found to be defective.

How do I exchange or return an item?

IN-STORE:

Head to our store at 228 Parliament Street, bringing with you: 

A digital or printed copy of your shipping confirmation email, which is your official eReceipt along with the item(s) you wish to return or exchange, unworn and unwashed, with original packaging and in resealable condition

B. Store employee will proceed with the exchange/refund and credit the original method of payment, if applicable. 

No returns processed without a digital or printed copy of your eReceipt.
 

BY MAIL:

A. Package the unworn, unwashed items, with original tags, securely in the original product packaging, whenever possible.
B. Affix the appropriate postage on the return package and mail it through your preferred postal carrier. You will be responsible for the return shipping cost.


IMPORTANT:
We recommend that all returns be sent via a traceable postal carrier. We are not responsible for packages that are not received if sent via a non-traceable carrier.
All shipping costs on the original purchase, including those incurred for returns, are non-refundable. 

Where can I find my receipt?
You will find it attached to the email you received when your order was shipped. Please note that your receipt is essential for exchanging or returning items.

When will I receive the refund for my return?
Upon receipt of your item, allow approximately 10 business days to process your credit. Depending on your financial institution, it may take an additional few days for the refund to be fully processed in your account. 


PROMOTIONS AND COUPON

Are the prices/promotions the same as in store?
Since we offer exclusive in store and online offers, they sometimes differ. Please note that online prices cannot be matched in store and vice versa. 

Can I get a price adjustment if the price of an item goes on sale or on promotion? 
Unfortunately, we do not offer price adjustments for online or in-store purchases. Our promotions cannot be applied towards previous purchases.