FAQ

ORDER

Do prices displayed on the website include taxes?
Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax  (where applicable) will be calculated on the total value of merchandise, as well as shipping charges, and will be displayed on your Order Summary page.

Can I cancel/modify my order once it has been submitted?
Yes, please email us at info@muslimah-collection.com

My tracking says delivered but I have yet to receive my order.
Please allow up to 5-7 business days from your order's delivery date before contacting us for an investigation. You may also contact the carrier to investigate further.

Are shipping fees refundable?
All shipping costs, including returns costs are non-refundable.

PICK UP OPTIONS

Please note that Pickup Options are available.

You can pick up from:
1) Downtown, Toronto 2) Scarborough 3) Mississauga 



When will I know when my order is ready to be picked up?
You will get an email once your order is ready to be picked up. It takes between 5-7 business days for the location to receive your order. Please note that during high volume periods, it might take longer to process and ship your order. So please be patient, it's coming!

How much time do I have to pick up my order?
You have 7 days to pick up your order from the moment you receive the "Ready for pickup" email. If you do not pick up your order within those 7 days merchandise will be returned and you will no longer be able to claim your order.

EXCHANGES AND RETURNS

How long do I have to make an exchange?

Most regular-priced merchandise can be exchanged within 20 days.
*Please note that we do not accept returns or exchanges on CLEARANCE or any other product marked "final sale". Exceptions may be made if the merchandise was found to be defective.

Item(s) you wish to return or exchange must unworn and unwashed, with original packaging and in resellable condition
 

BY MAIL:

A. Package the unworn, unwashed items, with original tags, securely in the original product packaging, whenever possible.
B. Affix the appropriate postage on the return package and mail it through your preferred postal carrier. You will be responsible for the return shipping cost.


IMPORTANT:
We recommend that all returns be sent via a traceable postal carrier. We are not responsible for packages that are not received if sent via a non-traceable carrier.
All shipping costs on the original purchase, including those incurred for returns, are non-refundable. 

Where can I find my receipt?
You will find it attached to the email you received when your order was shipped. Please note that your receipt is essential for exchanging or returning items.

When will I receive the refund for my return?
Upon receipt of your item, allow approximately 10 business days to process your credit. Depending on your financial institution, it may take an additional few days for the refund to be fully processed in your account. 


PROMOTIONS 

Can I get a price adjustment if the price of an item goes on sale or on promotion? 
Unfortunately, we do not offer price adjustments for online purchases. Our promotions cannot be applied towards previous purchases.\

 

BECOME A DISTRIBUTOR

For wholesale and special order inquires: Please email us at info@muslimah-collection.com.

We will send you an order form with wholesale prices on all our products, including: abayas, jilbaabs, niqabs, perfumes, bukhoor, thobes and much more!