Do prices displayed on the website include taxes?
Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) will be calculated on the total value of merchandise, as well as shipping charges, and will be displayed on your Order Summary page.
What is the difference between expedited and express shipping?
Delivery options that take three days, excluding weekends, would be considered expedited. This includes two-day, next-day, and same-day deliveries. Do not confuse expedited shipping with express shipping. While both take less time than standard shipping, express shipping usually, not always, means a two-day or next-day delivery, excluding weekends.
Can I cancel/modify my order once it has been submitted?
Yes so long as your order is not already packed and/or shipped, please text us right away at 647-717-1703 or email us at email@example.com
My tracking says delivered but I have yet to receive my order.
Please allow up to 5-7 business days from your order's delivery date before contacting us for an investigation. You may also contact the carrier to investigate further.
Are shipping fees refundable?
All shipping costs, including returns costs are non-refundable.
Why isn’t my package moving when I check tracking?
Shipment details are updated at various points in package’s journey between pickup and delivery. The frequency of scans may vary and it is not unusual for a shipment that’s on its way to go more than 24 hours without an update, especially during periods of long travel.
PICK UP OPTIONS
Please note that Pickup Options are available.
You can pick up from:
1361 Huntingwood Drive Unit 9 Scarborough, Ontario
When will I know when my order is ready to be picked up?
You will get an email once your order is ready to be picked up. It takes between 5-7 business days for the location to receive your order. Please note that during high volume periods, it might take longer to process and ship your order. So please be patient, it's coming!
How much time do I have to pick up my order?
You have 7 days to pick up your order from the moment you receive the "Ready for pickup" email. If you do not pick up your order within those 7 days merchandise will be returned and you will no longer be able to claim your order.
* If you do not pick it up within the 7 days: Restocking fees of 20% of your total order will be applied until you pick up your order and/or your order may be returned and refunded (less any storage fees) if arrangements cannot be made.
EXCHANGES AND RETURNS
How long do I have to make an exchange?
Most regular-priced merchandise can be exchanged within 20 days.
*Please note that we do not accept returns or exchanges on CLEARANCE or any other product marked "final sale". Exceptions may be made if the merchandise was found to be defective.
Item(s) you wish to return or exchange must undamaged, unworn and unwashed, in the original packaging, accompanied by the invoice.
A. Package the unworn, unwashed items, with original tags, securely in the original product packaging, whenever possible.
B. Please include customer name, packing slip, order date, and order number.
C. Affix the appropriate postage on the return package and mail it through your preferred postal carrier. You will be responsible for the return shipping cost.
Address to return is:
We recommend that all returns be sent via a traceable postal carrier. We are not responsible for packages that are not received if sent via a non-traceable carrier.
All shipping costs on the original purchase, including those incurred for returns, are non-refundable.
Where can I find my receipt?
You will find it attached to the email you received when your order was shipped. Please note that your receipt is essential for exchanging or returning items.
When will I receive the refund for my return?
Upon receipt of your item, allow approximately 10 business days to process your credit. Depending on your financial institution, it may take an additional few days for the refund to be fully processed in your account.
HOW DO I RETURN A DAMAGED ITEM?
If you receive a damaged or defective item in your order, please reach out to our Customer Support team, and include a photo of the item. We will do our best to replace the item if still in stock.
All refunds are subject to approval and must meet the requirements outlined in our return policy. We reserve the right to deny a refund if it does not meet the conditions of our return policy.
Can I get a price adjustment if the price of an item goes on sale or on promotion?
Unfortunately, we do not offer price adjustments for online purchases. Our promotions cannot be applied towards previous purchases.
BECOME A DISTRIBUTOR
For wholesale and special order inquires: Please email us at firstname.lastname@example.org.
We will send you an order form with wholesale prices on all our products, including: abayas, jilbaabs, niqabs, perfumes, bukhoor, thobes and much more!